Refund policy

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued!

The G.U.G.A shop is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.

We currently do not generate return labels for international shipments, customers will be responsible for return shipments & cost.

Exchanges are not offered at this time. Please see our refund policy above. We recommend ordering the product directly to avoid any further delays.